You can complete this form up to 28 days before you move and any time afterwards.
Information you need to complete this form
- Full name, contact number, email address and account address
- If you're an existing customer, you will also need to provide your Thames Water account number (printed at the top of your bill)
It's important that the person completing the form has the authority to change any details.
To avoid error messages when you're filling out the form, please make sure all details match what's on your bill. For example, if something is spelt incorrectly on your bill, please enter it incorrectly on the form.
If you would like to set up a new account, first check your new property is in our supply area by entering the postcode.
If you are moving to another property supplied by Thames water please contact us on 0800 000 0000. For this we would require your account number this can be found at the top of your screen.