How to tell us you’re moving
You can let us know about your move using our easy all-in-one online form.
Information you will need
- To set up, change, or close your account with us, you will need to provide:
- Your new address
- The date of your move
- Your contact details
- The meter reading of your property (if the property is metered)
- If already a Thames Water customer; your account number (printed at the top of your bill)
Change your mailing address
If you aren't moving home and just want to change the mailing address that we send your bills to, please fill out this form.