Please only use this form to ask for a replacement PayPoint card. If you want to set up a new PayPoint card, please go to this form. If you already have a PayPoint card and want to change it, please go to this form.
Great, we've got your request for a new PayPoint card.
Thanks for asking for a PayPoint card. Please allow us up to 10 working days to get it to you.
We're processing your PayPoint card request.
Have you thought about setting up a Direct Debit?
Information you need to complete this form
To complete this form you will need to provide your:
- Thames Water account number (printed at the top of your bill)
- Full name, contact number, email address and account address
It's important that the person completing the form has the authority to change any details.
To avoid error messages when you're filling out the form, please make sure all details match what's on your bill. For example, if something is spelt incorrectly on your bill, please enter it incorrectly on the form.
When filling in this form in, please don't use the back button on your browser as you could lose what you've entered. If you move to another page, just use the links on the left.
Your contact details:
Your mailing address (if different to the account address)
Your new PayPoint card:
Before sending us this form, please take a moment to check the details below to make sure they are right.
Your contact details
Your mailing address
What's your reason for needing a new PayPoint card?
We can help you keep an eye on your finances 24/7.
Thanks for asking for a PayPoint Card.